Privacy Policy

Last updated: 28 July 2026

Westco Foods Unltd. respects your privacy and is committed to handling personal information responsibly, securely and transparently.

This Privacy Policy explains what information we collect when you visit westcofoods.com, request a quotation, contact us or otherwise interact with us through the website.

1. About Westco Foods

For the purposes of this Privacy Policy, “Westco Foods”, “we”, “our” and “us” refer to:

Westco Foods Unltd.
Lot 63–67 Century Drive
Trincity Industrial Estate
Macoya, Trinidad
Trinidad and Tobago, W.I.

Telephone: 1-868-235-5020
Email: [email protected]

2. Information we collect

Depending on how you use the website, we may collect:

Your name
Business or organisation name
Email address
Telephone number
Country, island or location
Delivery or service location
Products and quantities included in a quotation request
Information contained in messages or enquiries
Communication preferences
Technical information such as IP address, browser type, device type and operating system
Website usage information, including pages visited, links selected and approximate visit duration
Cookie and consent preferences

Please do not submit confidential, financial, medical or other sensitive information through our general website forms.

3. How we collect information

We may collect information:

When you complete a contact form
When you add products to a quotation list
When you request pricing or product information
When you communicate with our sales or customer service teams
When you subscribe to communications, where this option is available
Automatically through cookies, server logs and website analytics
Through legitimate business interactions with your company or organisation

4. How we use your information

We may use personal information to:

Respond to enquiries
Prepare and follow up on quotations
Confirm product requirements, quantities and availability
Communicate with customers and prospective customers
Arrange collection, delivery or export enquiries
Maintain customer and enquiry records
Improve our products, services and website
Measure website performance and usage
Protect the website against misuse, fraud and security threats
Comply with legal, accounting, regulatory and recordkeeping obligations
Send marketing communications where you have agreed to receive them or where otherwise permitted

Submitting a quotation request does not create an order or contract. Quotation requests are handled in accordance with our Quotation and Pricing Policy.

5. Grounds for processing information

Depending on the circumstances, we process personal information because:

You have asked us to take steps before entering into a business transaction
The information is required to provide a requested service
You have given your consent
We have a legitimate business reason to process the information
We are required to do so for legal, regulatory, accounting or security purposes

Where processing is based on consent, you may withdraw that consent by contacting us. Withdrawal will not affect processing that took place before the consent was withdrawn.

6. Marketing communications

We will only send promotional or marketing communications where you have agreed to receive them or where we have another lawful basis to do so.

You can unsubscribe at any time by:

Using the unsubscribe link in the communication
Replying to the message
Contacting us at [email protected]

Operational messages relating to an enquiry, quotation, order, account or delivery are not marketing communications.

7. Cookies and website analytics

We use cookies and similar technologies to operate the website, remember preferences, protect website security and understand how visitors use the site.

Non-essential analytics, functional or advertising technologies will be managed through our cookie-consent system where required.

More information is available in our Cookie Policy.

8. Sharing your information

We do not sell or rent personal information.

We may share information with trusted organisations that help us operate our business, including:

Website hosting and technical-support providers
Email, form, customer-management and communication providers
Website analytics and security providers
Delivery, freight, logistics or export partners where necessary
Professional advisers, accountants, auditors and attorneys
Government departments, regulators or law-enforcement agencies where disclosure is legally required
Other companies within the Westco Group where necessary to handle an enquiry or provide a requested service

These organisations should only receive the information reasonably necessary to perform their services.

9. International processing

Some website, email, analytics, cloud-storage or communication providers may process information outside Trinidad and Tobago.

Where information is processed internationally, we take reasonable steps to use reputable providers and appropriate contractual, organisational or technical safeguards.

10. How long we retain information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Typical retention periods may include:

General enquiries: normally up to 24 months after the last meaningful communication
Unsuccessful quotation enquiries: normally up to 24 months, unless continued follow-up is appropriate
Customer, order, invoice, delivery and transaction records: for the period required by applicable accounting, tax and regulatory obligations
Marketing records: until you unsubscribe, withdraw consent or the information is no longer useful
Security logs: for a reasonable period required to investigate technical or security incidents

Information may be retained for longer where required in relation to a complaint, dispute, investigation or legal obligation. Trinidad and Tobago VAT legislation, for example, requires relevant business books and records to be retained for at least six years.

11. Protecting your information

We use reasonable administrative, organisational and technical measures to protect personal information against:

Unauthorised access
Accidental loss
Improper disclosure
Alteration
Misuse
Destruction

However, no website, email service or internet transmission can be guaranteed to be completely secure.

12. Your choices and rights

Subject to applicable law, you may contact us to:

Ask whether we hold personal information about you
Request access to your personal information
Ask us to correct inaccurate or incomplete information
Withdraw consent where processing is based on consent
Object to certain marketing communications
Request deletion of information that we are not legally or operationally required to retain
Raise a concern about how your information has been handled

We may need to verify your identity before responding to a request.

Certain information cannot be deleted immediately where it must be retained for taxation, accounting, fraud prevention, dispute resolution or other legal purposes.

13. Third-party websites

Our website may contain links to third-party websites, maps, social-media platforms or other services.

Westco Foods does not control the privacy practices of those third parties. You should review their privacy policies before submitting information to them.

14. Children’s information

The website is intended for businesses, commercial customers and general adult audiences. It is not designed to collect personal information from children.

A parent or guardian who believes that a child has submitted personal information to us should contact us so that we can investigate and, where appropriate, remove the information.

15. Changes to this policy

We may update this Privacy Policy when our website, services, technology or legal obligations change.

The latest version will be published on this page with the updated revision date.

16. Contact us

Questions, requests or concerns about this Privacy Policy may be sent to:

Westco Foods Unltd.
Email: [email protected]
Telephone: 1-868-235-5020